I am just as guilty as the next person of sighing when there’s a ‘newbie’ at the checkout. I know they’re learning and I realize it’s to make them better at their job once they’re on their own but, seriously, every time and on every line I choose to stand on… what are the odds?
Now that it seems like I’m constantly on line buying groceries (I used to just pick up what I needed when I needed it) and picking up prescription renewals (I’m sure it would kill the insurance companies to have all the meds be due on the same day), I thought it was time to ‘check out’ the quick checkout (usually referred to as self-serve or self-check).
By virtue of its very name, I assumed it was a quick way to help myself out of the store during the busy shopping hours. But you know what they say about people who assume…
First obstacle: There is no SELF in self checkout because almost every time you weigh an item, the machine tells you to wait for assistance. Call me crazy but, if I thought I was going to need assistance, I could have stayed on line.
Second obstacle: Every item in the store is not necessarily marked and, if there’s no price or store sku, you’ll again need assistance.
Third obstacle: Just because there’s a price or sku doesn’t mean the machine can read it and… yup, here we go again.
Fourth obstacle: When it’s time to pay, oftentimes the machine won’t accept your credit card/cash/other payment. So, why did you choose this method of self-serve checkout?
Oh yeah. You were in a hurry. Or you didn’t want to stand on line. Or you’re just a glutton for punishment. Whichever the case, assume you, once again, made an ASS out of U and ME!